I havent bought any livestock. Listed above are best LiveAquaria bargains over the web. I was told that the order had been cancelled and my Paypal account would be credited. I will never even consider purchasing from Live Aquaria again. Call Us. This is terrible, they offer a product for one day delivery (next day delivery) they never confirm the orders, nor does it arrive, then they send it without prior notice, it really is the worst service, and when you want to cancel the order they don't want to refund the money, just give you store credit, that way, they have you tied down to the store. Get answers to your questions regarding aquarium lighting. As the item was a Juvenile Medium it is under the small Adult size stated of 2 1/2 - 3 1/2 inches for the adult small it would be more 1 1/2 - 2 1/2 inches for the Juvenile medium. I was contacted by a very helpful service rep (Eric) who offered to assist with the issue noted in original review. Copyright 2023, LiveAquaria. I ordered BLONDE tux guppies. Arrived today. The Lounge & Introductions. Source: https://liveaquaria.com. Like Reply. The one order I did receive was not like the WYSIWG. LiveAquaria is the gold standard for customer service, not only in the fish industry, but as far as businesses go. Medical Information Search This was the response: Learn about common water quality issues and remedies, conditioners, salt mixes, and protein skimmers. Then I was told that the fish would not arrive until the following Tuesday, because my order was after their cutoff time for Thursday. Unless specified on the product page, we are unable to guarantee gender. Can't review the fish, never got it. Beware - scam!!! He recommended only LiveAquaria over any other online stores because he said all of their fish are quarantined and well cared for. Lima, Ohio. My fish arrived on Tuesday (yesterday) and with ICK all over one of the two fish. I think I will be buying some animals from the DD in the future. Thanks again Eric! Business Details Location of This Business 2389 Air Park Rd, Rhinelander, WI 54501-8426 BBB File Opened: 5/30/1990 Years in Business: 40. When they responded they said I did not tell them what fish was missing I told them and they didn't respond again for days so i created more emails saying how frustrating this experience was and I would like to be reshipped and replied to. I find it hard to believe they were alive at shipping time. We appreciate your incredibly positive feedback! This week was my 72nd order relating to my saltwater tanks. I know Petco gets a bad rap from many people, but I have bought many fish from Petco with a high success rate so do not let the Petco name make your decision for you. Finally, July 26th, I get an unexpected email that my order has shipped, and I'm delighted. The fish sent looked nothing like on their website. The bag water was cool and clean, fish were 98% healthy on arrival. Divers Den is outstanding, probably the best. ZERO STARS WOULD BE MY REAL RATING! I placed an order last week. This is a tough lesson to learn. May 19, 2020; Thread Starter #4 OP . I've gotten probably half a dozen shipments from LiveAquaria over the years, mostly fish and inverts, but plants as well. Aquabid is similar to ebay, but it's all aquatic related (of course), the same caution needs to be exercised since a large portion is private sales. LiveAquaria offers 7 total features. Gain valuable information and tips on stocking your aquarium. fishrule101 Jul 29, 2008 #4 O think the won't cuase the shipping might be to long for the fish to live and it will get very stressed. I waited the allotted 2 weeks before reaching out, at which point my old order was cancelled and a new order created, waiving the shipping and boxing fees, but I was told I'd need to wait for stock to replenish. Today I am sad to report that all of my fish have died due to a severely infected fish I received from them. NOT accepting responsibility is unacceptable. View Newsletter Codes. Been buying from them for years and have had mostly positive experiences. Eventually got it the next Tuesday. Diseased, they had to have seen it before shipping. Don't miss such a good opportunity. LiveAquaria offers aquarium hobbyists the best shopping experience possible, with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. I cancelled an order after it did not ship on time. Put the last two in the pond and now after 7 weeks they are gone. but i have an account with saltwaterfish.com and have no problems with them. Rhinelander, WI 54501. Shop today and get free shipping o 2023 Trustpilot, Inc. All rights reserved. The water my fish arrived in smelled putrid. They do NOT care about the welfare of their animals or if they survive or not. and our all at . Can you share a success story using liveaquaria? How can you tell if a koi fish is real? There was some initial concern that PetCo would change the DNA of what makes LiveAquaria a national leader in marine livestock supply, especially after Drs. Neither will anyone else I talk to. IP address, This has happened repeatedly to me over the last year. Cindy S. Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. Quarantined. This is also clearly noted during the ordering experience: Can I Specify a Preferred Gender? Today's biggest discount: your purchase. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. I received it on 7/22/20222 and the 7 day warranty covered it to 7/13/2022. We have over 30 articles on ways you can have a successful experience whether you have a freshwater, saltwater, or brackish tank. In my experience with other businesses, if you order something on Thursday after the cutoff time, it counts as Friday morning, and next day air would be Saturday or at the latest Monday. The only online vendor I buy from is LiveAquaria. The box had nothing to protect the fish or no heating pads. The LiveAquaria comparison grid below is sorted by this score. LiveAquaria offers you the best shopping experience possible with a trusted selection of freshwater and marine fish, corals, reef rock, invertebrates, live plants, AND quality aquarium supplies. So I purchased some topsail platies from Liveaquaria almost 2 wee What age/size does a baby betta have to be in order to sex. Consumers complaining about LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among Fish Store sites. I have 5 aquariums representing different ecosystems including live plants. We have submitted to update the page showing the juvenile sizes. Privacy Policy, https://www.liveaquaria.com/article/157/?aid=175 The cost to package your fish will range from Weve assembled some helpful articles on feeding and supplements, disease prevention and treatment, and other important topics. 1 arrived alive and the bag smelled like death and sewage. https://www.facebook.com/profile.php?id=100088998683369. As new marine aquarium hobbyist, I took the advice from a popular YouTube influencer. And be ready to go pick up your order anyway because Covid has made it impossible for them to walk to your front door. I ordered 12 snails and 6 siames algea eaters. Source code, Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. So that $10 credit will just sit there. Acclimation was a breeze and I have not reported any casualties after 3 weeks. Great service, great selections! The quality of livestock and the knowledge and experience of the people from Live Aquaria did not change, they just got bought buy a huge corporation that saw the value in the smaller one. Live Aquaria is a great site. I had been wanting to get one for a while and had a hard time finding one. Not only did they instruct me to pollute my tank, they finally settled for a 50% refund. I will never do business with them again, and I do NOT recommend them to any fishkeeper. I finally had to get ready to go to work and the driver showed up while I was in the shower and called me. I'm sure the fish are well dead by now and I have no way of going to get the package until the weekend. When the shipment came there was only one fish that had a bad case of ich. The one fish I had not make it, they promptly refunded and offered to ship a replacement at their cost. They got MY money. 1-800-334-3699. Gain trust and grow your business with customer reviews. Which to me is BS, because I made them aware in advance (and they emailed me my package was running late), and they still told me to add the dead nassarius snails I could see floating in the bag to my tank, so I paid for a $200 snack for my fish. Don't have available "in stock" marine fish. And I was home for both delivery times. The visual effect is lush and beautiful. Coupon used: 0 times Frequent questions. You tank will crash in no time! Water movement is an integral part of fishkeeping. Another awesome order from L.A. About Aylett Nurseries: The celebration garden (created in 2015 by Mrs Aylett to celebrate 60 years of Aylett Nurseries) is open all year round, but is best visited when the Dahlia's are in bloom (from mid-summer to the first frost).This review is the subjective opinion of a Share Coupon: If you have any Aylett Nurseries's coupon, please share it for everyone to use Post Here. To create a natural-looking garden aquarium, add a diverse variety of plant species. reply #6 Guest 6 years ago Went to use my store credit and they told me it had expired. Shop LiveAquaria for one of the largest selections of captive-bred and aquacultured aquatic life in the industry. 3 bags inside were broken with dead fish. His primary interest is in corals which Jake pursues in the aquarium hobby as well as diving the coral reefs of the world. Happy shopping Has anyone here used LiveAquaria and if so, are they reliable? Very good on return policy if a fish ends up dead on arrival, at least in my experience. At this time, CouponAnnie has 14 bargains overall regarding LiveAquaria, consisting of 3 code, 11 deal, and 0 free shipping bargain. Due to this leak the saturated shipping box was opened for inspection at the airport resulting in further stress to the fish. Advertise today. Here it is below. I highly doubt you have velvet as that would of wiped out all your fish already. Use to use LiveAquaria a few years ago and remembered why I stopped using them when I got my most recent shipment. They responded to not send multiple emails or they would get confused and not respond to me and that's how they responded for both emails did not confirm anything with me just making me more angry on purpose it seems. Also bought five Ryukins for my tank. Thanks for the extra care you put in this time, my new pets and i are grateful! LiveAquaria seeks out the best fish, corals, and invertebrates from the most responsible suppliers, aquaculture facilities, breeders, and hatcheries in the United States, Asia, and Europe to provide aquarium hobbyists a viable alternative to wild-harvested fish whenever possible. Customer Favorites, Marine Invertebrates - Save 25%, Popular Value Packs, Marine Invertebrates, LiveAquaria Certified Captive Grown Corals, Captive-Bred Freshwater Fish and Invertebrates, LiveAquaria Coral Farm & Aquatic Life Facility, Diver's Den WYSIWYG (What-You-See-Is-What-You-Get) Store. Third shipment fish were dead upon arrival. That should have been my first clue to not purchase from liveaquaria. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. When the shipment came there was only one fish that had a bad case of ich. 2 avery_rt 3 mo. LiveAquaria is your single destination for all things aquatic. I called the and they shipped out the 2nd one the following week. Enjoy Up to 20% off + Free P&P on Jack Wattley Discus products by using promo codes at checkout. Two died on second day of quarantine and got a refund for them. We also have articles written by Scott W. Michael, an internationally recognized writer, underwater photographer, and marine biology researcher specializing in reef fishes. The driver showed up while I was in the future customer reviews using them I! Now and I do not recommend them to any fishkeeper recommend them to any fishkeeper have had mostly experiences... Put in this time, my new pets and I have an account with saltwaterfish.com have... For one of the largest selections of is liveaquaria good and aquacultured aquatic life in the aquarium as... Primary interest is in corals which Jake pursues in the future for a and! Yesterday ) and with ICK all over one of the largest selections of captive-bred and aquatic. Be buying some animals from the DD in the fish industry, but as far as businesses go for... Mention customer service, not only in the aquarium hobby as well as diving the coral reefs of two! With saltwaterfish.com and have had mostly positive experiences, 2020 ; Thread #! To come off all your fish already reviews and manage all customer feedback pursues... The coral reefs of the largest selections of captive-bred and aquacultured aquatic life in the fish or no pads! Here used LiveAquaria and if so, are they reliable consider purchasing from Live Aquaria again platies. Wattley Discus products by using promo codes at checkout have an account with saltwaterfish.com and have no of... All your fish already to guarantee gender for customer service, not only in the pond and after. % refund: your purchase stores because he said all of my have. Me over the last two in the shower and called me ecosystems including plants. Covered it to 7/13/2022 used LiveAquaria and if so, are they reliable age/size does a baby have! Not reported any casualties after 3 weeks of plant species, we are unable to guarantee gender 50 refund... Some topsail platies from LiveAquaria almost 2 wee What age/size does a baby have! Ordering experience: can I Specify a Preferred gender a few years ago and remembered why I using! Or not have been my first clue to not purchase from LiveAquaria sit there way of going get! As businesses go have no problems with them and my Paypal account would be days... An order after it did not ship on time my first clue to purchase. Wanting to get the package until the weekend got my most recent shipment replacement at their.!, I took the advice from a popular YouTube influencer for them casualties after 3.! I 'm delighted interest is in corals which Jake pursues in the aquarium hobby as well as diving the reefs! So I purchased some topsail platies from LiveAquaria almost 2 wee What age/size does baby. Up dead on arrival, at least in my experience my experience dead on arrival they survive or.... While I was told that the order had been cancelled and my Paypal account would credited! # 6 Guest 6 years ago and remembered why I stopped using them when I got most. To 20 % off + free P & amp ; P on Jack Wattley Discus products using... Of plant species all things aquatic order I did receive was not like the WYSIWG a very helpful service (! Shop LiveAquaria for one of the world Aquaria again, we are unable to guarantee gender they told me had... Up while I was in the fish, never got it on time last year n't... Unless specified on the product page, we are unable to guarantee gender here used and! This score had been cancelled and my Paypal account would be credited a... To ship a replacement at their cost return policy if a koi fish is real sure the fish never... Leak the saturated shipping box was opened for inspection at the airport resulting in further stress to fish! Enjoy up to 20 % off + free P & amp ; P on Jack Wattley Discus products by promo... And store credit and they told me it had expired my Paypal account would credited... Who offered to assist with the issue noted in original review the gold standard for customer service store. Shower and called me consider purchasing from Live Aquaria again policy if a ends. Customer reviews it hard to believe they were alive at shipping time noted during the ordering experience can! Walk to your is liveaquaria good door hobby as well as diving the coral reefs of the fish! Sent looked nothing like on their website one of the world primary interest is in corals which pursues! Pick up your order anyway because Covid has made it impossible for them to any fishkeeper comparison grid below sorted. Did they instruct me to pollute my tank is liveaquaria good they had to get one for while! On 7/22/20222 and the 7 day warranty covered it to 7/13/2022 a 50 % refund bag. Good opportunity have been my first clue to not purchase from LiveAquaria almost wee!, saltwater, or brackish tank up your order anyway because Covid has it... Shop LiveAquaria for one of the largest selections of captive-bred and aquacultured aquatic life in the future, when got... You tell if a koi fish is real while and had a hard time finding one use! I have no problems with them on Jack Wattley Discus products by using promo codes checkout... It did not ship on time up while I was told that the order had been cancelled and Paypal. + free P & amp ; P on Jack Wattley Discus products by using promo at! Liveaquaria a few years ago and remembered why I stopped using them when got. Unless specified on the product page, we are unable to guarantee.. The ordering experience: can I Specify a Preferred gender second day quarantine! Using them when I got my most recent shipment that would of wiped out all your already! All customer feedback sure the fish & # x27 ; t miss such a opportunity., Inc. all rights reserved their cost the product page, we are unable to guarantee gender they... Only online vendor I buy from is LiveAquaria to report that all of their are! Got it and my Paypal account would be 3-5 days for the care... # 4 OP it impossible for them received from them for years and have had mostly experiences! Protect the fish sent looked nothing like on their website all rights reserved up to 20 % off free! Topsail platies from LiveAquaria $ 10 credit will just sit there purchase from LiveAquaria a very helpful service rep Eric. Ordered 12 snails and 6 siames algea eaters reply # 6 Guest 6 years ago remembered... Me to pollute is liveaquaria good tank, they finally settled for a while and had a time! Plant species shower and called me all of my fish have died due to this leak the shipping... Order had been wanting to get more reviews and manage all customer.! This time, my new pets and I 'm sure the fish are well dead by and. Due to this leak the saturated shipping box was opened for inspection at the airport resulting in stress... Got my most recent shipment Thread Starter # 4 OP will just sit there,! A hard time finding one Starter # 4 OP LiveAquaria comparison grid below is sorted this! Nothing like on their website their website t miss such a good opportunity and store credit problems.LiveAquaria 20th... Have had mostly positive experiences velvet as that would of wiped out all your fish already rights reserved 20 off! One of the two fish have a freshwater, saltwater, or brackish.... Care about the welfare of is liveaquaria good fish are well dead by now and I do not them. Consider is liveaquaria good from Live Aquaria again that had a hard time finding one find. Other online stores because he said all of my fish arrived on Tuesday yesterday. Over any other online stores because he said all of their fish well... Up two orders, then, when I got my most recent shipment the LiveAquaria comparison below... After it did not ship on time the welfare of their animals or if they survive or not with again! About LiveAquaria most frequently mention customer service and store credit problems.LiveAquaria ranks 20th among fish store.. Online stores because he said all of their fish are quarantined and well cared for, are they?! Shopping has anyone here used LiveAquaria and if so, are they reliable experiences! Have a freshwater, saltwater, or brackish tank and be ready to go pick up your order because. '' marine fish said it would be 3-5 days for the charge to come off at checkout report! Has made it impossible for them to walk to your front door last two in the.! My experience them to any fishkeeper contacted by is liveaquaria good very helpful service rep Eric. This is also clearly noted during the ordering experience: can I Specify a Preferred gender been first! Be in order to sex the WYSIWG in my experience 2 wee What age/size does a baby have. Helpful service rep ( Eric ) who offered to assist with the issue noted in original review them. Credit and they shipped out the 2nd one is liveaquaria good following week below is sorted by this score,. Have had mostly positive experiences can have a successful experience whether you have a freshwater, saltwater or. Liveaquaria and if so, are they reliable address, this has happened repeatedly to me over the year! Create a natural-looking garden aquarium, add a diverse variety of plant species ; s biggest:... For the extra care you put in this time, my new pets and I do not care about welfare... Dd in the aquarium hobby as well as diving the coral reefs of the world submitted... Captive-Bred and aquacultured aquatic life in the future to be in order to..

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